Ticketo Privacy Policy
This policy explains how Ticketo collects, uses, stores, and shares personal information when you browse events, buy tickets, save favorites, receive reminders, and contact support.
Who We Are
Ticketo is operated by Datasling Incorporated. We act as the platform operator for event discovery, booking, ticket delivery, QR validation, wallet-pass support, and customer support workflows.
This page is the public privacy policy for the Ticketo mobile apps and website, including the iOS app with bundle identifier gm.datasling.ticketo.ios and the Android app with package gm.datasling.ticketo.
Information We Collect
- Account information such as your name, phone number, email address, and profile preferences.
- Booking information such as event, ticket type, seat or table, parking selection, amount paid, and booking reference.
- Payment-related information needed to confirm your transaction, including provider reference IDs and payment status.
- Device and usage information such as IP address, browser or app type, device tokens for push notifications, and interaction logs.
- Support information you send when asking for help with an event, charge, wallet pass, or ticket download.
Why We Use Your Information
- create and secure your account,
- process purchases and confirm bookings,
- issue tickets, QR codes, PDFs, and wallet passes,
- send confirmations, reminders, and service messages,
- personalize event discovery, favorites, and recommendations,
- investigate payment issues, refunds, fraud, disputes, and entry problems,
- improve platform performance, reliability, and customer support.
When We Share Information
We share information only where needed to run the service. This can include event organizers, venues, payment providers, ticket-scanning tools, cloud hosting providers, messaging services, wallet providers, and support tools. Organizers may receive booking details needed to validate entry, manage attendance, or contact you about event changes.
Data Retention and Security
We keep booking and payment history for operational, security, customer support, fraud prevention, and legal compliance reasons. We retain account and support data only for as long as reasonably necessary for those purposes or as required by applicable law.
Ticketo uses technical and organizational safeguards to protect customer data, including authenticated API access, controlled cloud storage, server-side logging, and restricted internal access.
Your Choices
You may update your profile information, interests, and notification preferences inside the app. You can also contact support to request account assistance, correction of inaccurate data, or closure of your account subject to any booking, legal, or anti-fraud retention obligations still in effect.
Contact
For privacy questions or requests, email privacy@ticketo.gm or support@ticketo.gm.